In most cases, this problem is likely due to IT tracking issues or there is a mix up at the local sorting facility. We recommend calling UPS at (800) 742-5877 using the information included in your shipping confirmation email to locate your order and reschedule your delivery.
Articles in this section
- Can I schedule my delivery on a specific date?
- How much do you charge for shipping?
- Where does my order ship from?
- How will my order arrive? What can I expect?
- What are the dimensions and weight of your shipping boxes?
- Will you carry my furniture into my house?
- Will the delivery carrier remove my old furniture for me?
- Do you ship outside of the US?
- Do you ship to APO/FPO?
- What shipping carriers do you use?